Refund policy

ShadesWeb sells digital products, including downloadable spreadsheets, calculators, templates, guides, business tools, and related digital resources.

Digital Products

Because our products are digital and may be made available for download or access immediately after purchase, all sales are generally final once the digital product has been delivered or made available to the customer.

Digital products cannot be physically returned, and we generally do not provide refunds for:

  • Change of mind after purchase
  • Accidental purchases after the digital product has been delivered
  • Failure to review the product description, system requirements, compatibility information, or other product details before purchasing
  • Lack of software or equipment required to use the product
  • A customer's inability to use the product when the product itself is functioning as described
  • Requests made because the customer no longer needs or wants the product

Problems With Your Purchase

We want customers to receive the product they purchased in usable condition.

Please contact us if:

  • You received the wrong digital product
  • A purchased file is missing, corrupted, or cannot be downloaded
  • You were charged more than once for the same purchase
  • The product contains a significant defect that prevents it from functioning substantially as described
  • You experience another purchase or delivery problem that we need to investigate

We may first attempt to resolve the issue by providing technical assistance, a replacement file, an updated download, or another appropriate solution.

If we determine that a qualifying problem cannot reasonably be corrected, we may issue a full or partial refund as appropriate.

Compatibility and System Requirements

Customers are responsible for reviewing the product description, supported software, file formats, compatibility information, and system requirements before purchasing.

Unless otherwise stated on the product page, purchasing a ShadesWeb digital product does not include third-party software, applications, hardware, or services that may be required to open or use the product.

Duplicate Purchases

If you accidentally purchase the same product more than once, contact us as soon as possible. After we verify the duplicate transaction, we may refund the duplicate purchase.

Download and Access Issues

If you do not receive your download or are unable to access a purchased product, please contact us before placing another order. We will assist with verifying the purchase and restoring access when appropriate.

Refund Processing

Approved refunds are issued to the original payment method whenever possible.

After a refund is issued, your bank, card issuer, payment provider, or other financial institution may require additional processing time before the funds appear in your account.

License After Refund

If a purchase is refunded, any license or permission to use the refunded digital product is revoked unless we explicitly state otherwise.

You must stop using the refunded product and delete any copies in your possession or control.

Contact Us

If you have a problem with a purchase or believe you qualify for a refund, please contact ShadesWeb support and include:

  • Your name
  • Order number
  • Email address used for the purchase
  • Product name
  • A brief description of the problem

We will review the request and respond as soon as reasonably possible.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.