Shipping policy

ShadesWeb currently sells digital products only. No physical products are shipped.

Digital Delivery

Purchased digital products are delivered electronically.

Depending on the product and delivery method, access may be provided through:

  • A download link after checkout
  • An order confirmation or delivery email
  • Your customer account
  • A Shopify-supported digital delivery system

Digital products are generally made available shortly after successful payment and order processing.

No Physical Shipping

ShadesWeb digital products do not require physical shipping.

You will not receive a package in the mail, and no physical item will be sent unless a product listing specifically states otherwise.

Shipping charges should not apply to products correctly identified as digital products.

Download Email

Customers are responsible for providing a valid email address during checkout.

Please check your inbox and spam or junk folders if you do not receive expected order or download information.

Delivery Delays

Most digital products are intended to be available promptly after purchase. However, delivery may occasionally be delayed because of:

  • Payment authorization or processing
  • Fraud or security review
  • Email delivery delays
  • Technical issues
  • Temporary service interruptions

If your order has been successfully completed but you have not received access to your digital product, please contact ShadesWeb support before placing another order.

Download Problems

If a download link does not work, a file is missing or corrupted, or you experience another delivery issue, contact ShadesWeb support with your order information.

We will make reasonable efforts to verify the purchase and restore access or provide a replacement download when appropriate.

File Storage

Customers should download and securely store purchased files after receiving them.

Continued access to previous downloads may be provided when available, but customers should maintain their own backup copies unless otherwise stated.

Updates

If a product includes updates, updated files may be delivered through the applicable download system, customer account, email, or another method described with the product.

The availability and duration of updates depend on the terms stated for the individual product.

Incorrect Email Address

If an incorrect email address was provided during checkout, contact ShadesWeb support as soon as possible.

We may require information necessary to verify the purchase before changing delivery information or restoring access.

Contact

If you have not received your digital product or need help accessing a purchase, contact ShadesWeb support and include:

  • Your name
  • Order number
  • Email address used for the purchase
  • Product name
  • A brief description of the issue